May 31, 2016

Customer Service is truly what makes or breaks businesses today. In a world that has so many different options available, people are still people, and they are looking for great customer service. When your customers/clients have a great experience at your business, they are likely to return again and again. At the forefront of your customer’s gr...

May 22, 2016

Have you ever been on vacation and yet still at work (in your mind)? Or have you been on vacation and had somebody from work call you to ask you questions? Or how about your people… have you ever had to call your people when they are on vacation to ask them work-related questions?

Well, I just returned from a family vacation and I totally unplugg...

May 8, 2016

A Sporting Goods Industry Leader recently told me that one of his biggest challenges was getting part-time employees to give more effort. He explained that his part-timers were just not engaged in their work and didn’t give nearly the effort as his full-time employees. The worst part was their lack of engagement was having a negative effect on o...

May 2, 2016

Failure is something many leaders try to avoid, but it can be a great opportunity to learn valuable lessons. What if we could avoid our own personal failure by learning from other people’s failures? Is that even possible? If we study other people’s failure and apply what they learned to our personal situations, we could save ourselves lots of ti...

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7 Tips how Leaders can “Live Up” to What They Advertise

July 10, 2016

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