April 25, 2016

A few weeks ago while getting my car serviced, I learned 6 valuable lessons about how to make your customers (or clients) happy, even when things go terribly wrong. I’ll save you all the details of the situation, but a job that was supposed to take 30 minutes ended up taking 7 hours. Through the 7-hour long process I dealt with two managers; the...

April 18, 2016

From the various leadership positions I held in my 26-year Air Force career, one thing that consistently rang true was the more I genuinely cared about my people, the more commitment they seemed to show. I also have noticed that I’m more prone to do business with people who show genuine concern about what my needs are. The old saying people don’...

April 11, 2016

I was talking to a couple of my younger clients this past week, and they said something that really jumped out at me.  They were talking about how their leaders had bragged to somebody in their workplace about them, and then told them directly how great they were doing.  My clients told me how great it made them feel, especially since they had o...

April 4, 2016

In honor of baseball season beginning, let’s talk about how great leaders always seem to “take a hit” for their team. In baseball, “taking a hit” for the team can take on a few different meanings, such as a player getting hit with a pitch when the team needs base-runners, or taking a bouncing ground ball off the chest to stop it.  In any case, i...

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7 Tips how Leaders can “Live Up” to What They Advertise

July 10, 2016

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