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6 Ways Great Leaders Deal with Challenges to Retain Customers

Uncategorized Mar 31, 2019
A while back as I was getting my car serviced, I learned 6 valuable lessons about how to make your customers (or clients) happy, even when things go terribly wrong. I’ll save you all the details of the situation, but a job that was supposed to take 30 minutes ended up taking 7 hours. Through the 7-hour long process I dealt with two managers; the first manager avoided me at all costs, and the second manager stepped up and met the challenge head-on—he was a true “leader.” By watching this leader, I learned six valuable lessons that can pay huge dividends with your customers if you follow them.
1. Face-to-Face Conversation
The second manager—let’s call him the “leader”—arrived at work about 5 hours after this ordeal began. However, the first thing he did was find me and talk to me, face-to-face! He knew the situation was very ugly and it became his immediate priority. Unlike how the first manager spent 5 hours avoiding me,...
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Leadership Vision – Chicken, Egg and Goals

Hello Leaders! Well, I just finished up a weeks worth of podcasts where I talked about vision. Vision is so important for everyone, especially leaders. Vision helps you get clarity, find your purpose, achieve your goals, and get more focused on your daily tasks, … and to push you to achieve things you may have only dreamt about.
This is a quick summary of what I talked about in episode #295 of Run To Your Leadership Challenges, and I hope it makes you think a little differently about how closely connected your dreams, goals and vision are.
So have you ever heard the phrase “What comes first, the chicken or the egg?”… Well, I want to explain how Goals and Vision (and dreams) can ask a similar question.
How would you answer the question: What comes first, the goals (and dreams) or the vision?
Many people would automatically say the vision comes before the goals, and I would agree with them; however,
  • What if you don’t have a clear...
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